Customer value in parcel lockers. An initial qualitative investigation
If you live in Sweden (and I guess you do), there is a two in three chance that youhave shopped online at least once in the last month. You may also know that inSweden on average, each of us spends over 3000 SEK per month buying goods andservices online. It is expected that over 2 billion people will be shopping online bythe year 2020, thus generating a global revenue of 4.1 trillion USD. One imag