“när man går till jobbet lämnar du ryggsäcken utanför” En studie om servitörers yrkesroll och yrkesidentitet
The serving profession is not only about the technical competence to serve and take orders. It also requires social skills to deal with other people on a daily basis. The profession is characterized by frequent amounts of social interaction and workers are sometimes expected to regulate their personas during interaction with customers. The purpose of this study is to gain an insight of the roles t
