KEY FIGURES TO EDUCATE THE DISTRICT HEATING CUSTOMER
Underlaget fo ̈r detta examensarbete ha ̈rstammar fr ̊an tv ̊a platser, ett nytt tilla ̈gg till Fja ̈rrva ̈rmelagen och Landskrona Energi AB’s (LEAB’s) o ̈nskan om en ba ̈ttre kund- kommunikation. Lagen anger att ett fja ̈rrva ̈rmefo ̈retag ska fo ̈rse sina kunder med en ja ̈mfo ̈ring av sina nyckeltal mot kunder med liknande konsumptionsprofil. LEAB kom- muniserar prisfo ̈ra ̈ndringar och uppdateThe basis for this thesis work is derived from two sources, a new Swedish District Heating (DH) law and the internal operation of Landskrona Energi AB (LEAB). The law states that a DH company should present their customers with a comparison of relevant key figures to customers with similar user profiles. LEAB communicates pricing changes, a cost estimation for the coming year and newly calculated
