Designing a Supplier Performance Measurement System: A Case Study at Outnorth
Outnorth, a large Swedish Outdoor e-commerce retailer, is experiencing issues with lacking supplier performance, such as late deliveries and insufficient information. Concurrently they strive to strengthen their relationships with suppliers. In this study, a supplier performance measurement system, SPMS, is created to help Outnorth deal with supplier issues and facilitate communication and relatio
