Vad: Kandidatuppsats VT 2016. Lunds universitet, Campus Helsingborg, institutionen för Service Management. Titel: Rollspelet mellan medlem och kund - En studie om hur tjänstekvalitet upplevs i en ideell förening som säljer tjänster. Syfte: Syftet är att mäta upplevd tjänstekvalitet i en ideell förening som säljer tjänster genom att prova mätinstrument skapade för service management perspektivet. F

The relationship between innovation, markup and exporting is complex and any empirical analysis is likely to contain both self-selection and simultaneity biases. I use recently developed GMM estimation techniques to recover time-varying markups at the firm level. I then cast these into a simultaneous-equation framework to estimate the influence of R\&D investments on markups and export behavio

The present thesis deals with the metaphorical role of the eye in the Japanese language and how it compares to English. Metaphorical concepts provided by Lakoff and Johnson are explained in the context of English, then translated and tested with native Japanese people to see if the same concepts are apparent in the Japanese language. A number of other aspects were also put into contrast to each la

I detta examensarbete undersöker vi beslutstexter skrivna av Svenska ishockeyförbundets disciplinnämnd. Texterna granskas utifrån innehåll, språklig struktur och ordval och undersökningens fokus ligger på hur texterna mottagaranpassas utifrån dessa aspekter. Undersökningen genomförs med hjälp av textanalys och en enkätundersökning om läsarnas attityder till texterna. Utifrån enkätundersökningens

Testing and validation of fingerprint sensors with human labor is time consuming, costly and lacks the speed, accuracy and repeatability required for sufficient results. The thesis investigates the possibility of an automated solution using an industrial robot with force feedback control. Several force feedback controllers are implemented and evaluated. The best controller is implemented together

Today's network cameras are constantly evolving, giving us higher resolution and higher quality video streams which demands higher capacity data links. In Pan, Tilt, Zoom (rotating) cameras the Slip Ring acts as the single communication link between the stationary and rotating parts of the camera and at the same time enables unrestricted rotation. It is therefore a key component within the cam

In this study, I demonstrate that identity-building is an important discursive strategy for President Barack Obama in the seven-year long debate surrounding the Affordable Care Act (ACA). The data for the study comes from a 6-million word corpus of speeches that were held by Obama between January 2009 and January 2016, all published by the White House. The speeches are classified according to genr

On the basis of ethnographic fieldwork, this thesis sheds light on the experiences of urban Syrian refugees in re-establishing livelihoods in Istanbul after displacement. The first part of the thesis identifies social exclusion mechanisms, including lack of access to a stable legal status, education and permission to work legally, as well as extensive discrimination and harassment as constituting

Om bilar hade utvecklats så snabbt som processorer skulle de färdas i en hastighet på 760,000 km/h, gå 42 000 km per liter och kosta 25 öre" hävdar Paul Ottelini, Intel VD mellan 2005-2013. Detta påminner oss om vilken rasande fart utvecklingen har inom nanoelektronik branschen där elektroniska kretsar ständigt blivit billigare samt mindre under det senaste halvseklet. Miniatyriseringen har fIf cars had developed as fast as processors they would go at 470,000 mph, get 100,000 miles to the gallon, and cost 3 cents" claims Paul Ottelini, Intel CEO 2005-2013. This serves as a reminder of how fast the field of nanoelectronics is developing due to constant demand for faster and more energy efficient integrated circuits. The still ongoing electronics revolution was accelerated by the i

Mediernas framställning av Migrationsverket Denna uppsats undersöker och analyserar hur svenska dags- och kvällstidningar, inom ämnet strategisk kommunikation, porträtterar den svenska myndigheten Mi-grationsverket i media under en av myndighetens mest krävande perioder, under pågående flyktingkris hösten 2015. Idag fungerar dags- och kvällstidningar som en brygga mellan myndighetens information oExposition of the Swedish Migration Agency through media This paper analyze how Swedish newspaper, within the subject of strategic com-munication, present and portray the Swedish administrative authority, the Migra-tion Agency, during one of its most critical and crucial time. Today newspaper work as a bridge between the authority and their final receivers which give them large power and ability t

The thesis explores the implications of digital ethnic media for International diaspora through an empirical analysis of virtual Chinese diaspora spaces. The analysis shows that the Chinese cultural sphere is a heterogeneous and pluralistic space which is diverse, segmented but connected. The multicultural sphere fosters the complexity of interactions within digital ethnic community, by means of t

Syfte: Att undersöka de psykometriska egenskaperna hos instrumentet Lund Attitudes Towards Self Harm (LASH) och använda den bästa lämpade versionen, sex items eller kortare, för att undersöka allmänhetens attityder till självskadebeteende. Metod: En enkät med frågor om demografiska variabler, erfarenhet av självskadebeteende i nära relationer samt skalorna LASH, Community Attittudes towards the MeObjective: To examine the psychometric properties of the instrument Lund Attitudes Towards Self Harm (LASH) and use the best-suited version, six items or less, to investigate public attitudes to self-harm. Method: A questionnaire about demographic variables, the experience of self-harm in close relationships and the following scales; LASH, Community attittudes towards the Mentally Ill (CAMI-S), Re

Interest groups have wide influence in modern society, in particular when it comes to being respondents to remittances from the government. The purpose of this paper is to find out how interest groups in general and RFSL in particular legitimate themselves outwards and my research question hence being: ”How does RFSL legitimize itself outwards as an interest group regarding LGBT-issues?”. The pape

Får allemansrätten utnyttjas kommersiellt? Bör allemansrätten få utnyttjas kommersiellt? Det är huvudfrågorna i denna uppsats. Efter en inledande introduktion till allemansrätten, med en redogörelse för dess historiska bakgrund och nuvarande ställning i svensk rätt, presenteras vilka problem som är förknippade med kommersiell verksamhet i relation till allemansrätten. Uttrycket ”vinstproblemet” anIs commercial use of the right of public access permitted? Should it be permitted? These are the main questions in this thesis. The piece starts with an introduction to the right of public access, with an overview of its history and current legal status, and continues with a presentation of some problems associated with commercial activities in relation to the right of public access. The question

Med en diskursanalytisk ansats har denna uppsats för syfte att undersöka hur jämställdhetsbegreppet inom polisens verksamhet fylls med innehåll. Genom att analysera jämställdhetsplaner från Rikspolisstyrelsen, Polismyndigheten samt Polisförbundet vill vi förstå hur det inom polisens verksamhet argumenteras för en ökad jämställdhet samt vad som i jämställdhetsbegreppets formulering lämnas oproblema

Malawi är ett land i södra Afrika och betraktas som ett av de fattigaste länderna i världen. Befolkningen lever framför allt på landsbygden och är helt beroende av jordbruk för att överleva. Det finns dock inga register och ingen säkerställd rättighet över marken de brukar. Användandet av geografiska informationssystem, GIS, ökar runt om i världen. Hos ett jordbrukskooperativ i Malawi, NASFAM, fiMalawi is a country in southern Africa and considered to be one of the poorest countries in the world. The main part of the population lives in rural areas and is completely depending on farming for their livelihood. There are, however, no records of land registration or tenure for the smallholder farmer. The use of geographical information systems, GIS, is increasing around the world. At a small