Exploring barriers to effective organisational change using combined approach : Soft Systems Methodology (SSM) and ETHICS (a socio-technical design approach)
This paper aims to show how systems thinking can be used to investigate barriers to organisational change management. The case study described in this paper would be useful to managers who want to implement change in their own organisations. Soft Systems Methodology and ETHICS were used due to their flexible, responsive, and emergent nature. Also, soft systems methodology (SSM) and ETHICS (Effecti