Växeln, hallå hallå! En etnografisk studie om omorganiseringen från telefonväxel till kontaktcenter i Malmö stad
In May of 2017, the city council of Malmö decided to establish a new contact center. This contact center replaced the original call center with the expectation to increase democracy, accessibility, and more efficient service. As a part of the transition, the previous telephonist workers were terminated and replaced by the new profession kommunvägledare. This study reaches from the feminist discuss
