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An Investigation into a Grocery Store Loyalty Card and its Accompanying Promotional Benefits Effect on Service Loyalty

The purpose of this study is to investigate a loyalty card and its relation to accompanying promotional benefits, and their linkages to grocery retail service loyalty. Also, the aim sets out to find relationships between demographic variables and proneness towards the promotional benefits, the loyalty card, and loyalty. A quantitative approach has been assumed and empirical data has been collected

Miljöarbete inom den civila luftfarten

The main environmental problem for aviation is the great amount of exhaust gases, mainly nitrogen oxides, carbon monoxide, carbon dioxide and hydrocarbons - mostly "greenhouse gases" leading to climate changes. I decided to sort out what is being done to decrease these problems and what regulations there are concerning air pollution by the means of searching the internet and using public

Folkbibliotekariens yrkesidentitet : vad den består av och hur den formas

This master's thesis reports on our investigation of how the public librarian's professional identity is formed and what it is formed of. We have considered factors such as: education, competence and daily tasks. In order to fulfil this aim we have used a literature study on concepts such as competence, education, professional identity and profession. We have also carried out an empirical

VD-Avtalet - en studie av rättsläget

Chief executives and other persons in management positions are not applicable to the same protection system as other employees. Lagen om anställlningsskydd is not applicable for example. Instead all terms and conditions are in the employment contract, which get increased importance. The employment contract for a chief executive is comprehensive. This essay focuses on employment protection, wages a

Organisationskultur i en processorganistion

At the beginning of the nineties, a new form of organisation, the process organisation, was about to be born. The features of the process organisation were a flexible organisational that works in a world where the pace of development is increasing all the time. Today there are many organisations that have mapped their processes, but in order to truly become a process organisation, the processes am

The Legitimacy and Efficiency Claims of Ecological Deliberative Democracy. A Case Study of the Municipality of Malmö.

This thesis illuminates the deliberative democratic ideal's claim for efficiency and legitimacy that is brought forward by Robyn Eckersley and John S. Dryzek as being an essential brick in the struggle for a societal development that is ecologically sustainable. The take off lies in the belief that the current liberal democracy is incapable of responding sufficiently to the ecological problems

X-it :en studie om f.d. narkotikamissbrukares erfarenheter

The purpose of this study was to get a client perspective of the different ways to exit from a different role as a drugabuser, and furthermore, how to maintain a drugfree life. The questions of issue were: - What kind of social-psychological conceptions rules the process? - Which motive powers are essential to maintain drug-independence? - Are there any difficulties on the path to social adapt