Operating Instructions in the process industry: Model 1 or Model 2?
A qualitative case study has been conducted about the management and use of operating instructions in a process plant in Sweden. The work was inspired by Dekker's notion of two paradigms in relation to procedures, where Model 1 is authoritarian and top-down, and Model 2 is flexible and consultative (Dekker, 2003). The results support Dekker's hypothesis, that organizations should strive to