Mapping and analysis of a distribution process in a make-to-order supply chain
Background: Supply chains become more and more complex. Mapping can be a good way to understand a company’s supply chain and its processes. IKEA’s Direct Delivery Customer (DDC) process has a rather unique characteristic at IKEA. By using a make-to-order strategy are sofas, sofa covers and custom made worktops delivered to customers’ home from the supplier. The material flow goes through IKEA’s Cu
