Kundupplevd kvalitet i hemtjänsten- En kvalitativ studie om den kommunala hemtjänsten i Kalmar
The study has been based on semi-structured interviews with 10 customers who have chosen Kalmar municipality as homecare service provider. The interviews have been conducted in conjunction with customers granted home care and with a follow-up after one-two months. By examining and analyzing the customer’s expectations and experiences at an early stage when home-care services started and then follo
