“Brukare vill inte använda mobilt bank-id även om de kan och får använda det.” - Hur utvecklingen av mobilt bank-id i digitala betaltjänster påverkar stödassistenters arbete
In conjunction with the digital development, the use of digital payment services has increased, which entails a requirement for a mobile bank-id that not all groups in society have access to. The purpose of this study is to investigate how the modernization of payment services affects support-assistance staff from the understanding of independence in the everyday life of people with disabilities.T