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Problembeskrivning: Uppsatsförfattarna har uppmärksammat att textböckerna ofta valt att placera standardiserad service och kundanpassad service som två ytterligheter av hur service ska utföras. Författarna ser vidare att det finns svårigheter i att definiera och förklara servicebegreppet och dess komponenter, då det är individuellt och subjektivt förknippat, vilket bidrar till problematik gällande
Abstrakt Titel: Tappa inte andan – Organisationskulturbyggandeledarskapsprocesser och dess effekter vid säsongsanställningar Nivå: Magisteruppsats, Lunds Universitet, Campus Helsingborg, Instutionen för Service Management Författare: Gustaf Josefsson & Johan Wahlström Handledare: Richard Ek & Su Mi Dahlgaard-Park Syfte: Syftet med uppsatsen är att öka kunskapen om organisationskulturbyggan
Syftet med denna uppsats är att inom tågbranschen undersöka gapet mellan en järnvägsaktörs bild av kundernas behov och de verkliga behoven som kunderna har, förstå bakomliggande faktorer samt föreslå kundfokuserade åtgärder för att minska gapet. Den beskrivna problembakgrunden och syftet har resulterat i följande två frågeställningar: ? Hur yttrar sig SJ:s önskan om att tillfredställa kundernas be
A growing field of research attempts to analyse and understand the tourism travel patterns, behaviours and motives of international students. However, there is no research on the subject in the Swedish higher education context. This paper launches an exploratory research into how, why and where international students in Sweden travel for tourism purposes. The paper uses semi structured interviews
The aim of this master thesis is to examine service meetings in high-touch businesses from the perspective of the service provider. One of the purposes is to explore on what way emotional labour appears in the funeral directors everyday labour. The other purpose is to analyze how the funeral directors provide comfort to the bereaved customers. As a framework I rely mostly on the theory of emotiona
Uppsatsens titel: Får jag lov? – En studie om mellanchefers förutsättningar att påverka innovationer Universitet/institution: Lunds universitet, Campus Helsingborg, Institutionen för Service Management inriktning Retail Kurs: Magisteruppsats, VT 2011, SMTX07, 15 hp Seminariedatum: 27 maj 2011 Författare: Boson, Mats., Byhmer, Linda., Öhrström, Anna. Handledare: Dahlgaard-Park, Su Mi., Ek, Richard.
Architecture has always been a part of tourism. It was an attraction of cultural tourism, but with opening of Bilbao Guggenheim Museum, a new trend in tourism was noticed, triggered by Bilbao Effect. This new phenomenon was described as architourism, which puts architecture in front as one of the main reasons to visit destinations. This research however aims at understanding how important is archi
Denna uppsats syftar till att bidra till en sammankoppling utav de vetenskapliga fälten Place branding och sociala medier, eftersom vi inte har funnit någon litteratur som tillgodoser denna länk. Detta leder oss in på frågan: Varför är detta område viktigt att studera? Fler och fler företag väljer idag att marknadsföra sig via sociala medier på grund av dess enkelhet, snabbhet och kostnadseffektiv
Syftet med uppsatsen är att klargöra när en fordran uppstår under en företagsrekonstruktion. Fokus kommer att ligga på arbetstagarnas lönefordringar och inte minst när staten har betalat ut lönegaranti. Ett synsätt är att konkurslagen skall tillämpas analogt. Ett annat synsätt är att syftena mellan Konkurslag (1987:678) och Lag (1996:764) om företagsrekonstruktion är olika. Om syftet mellan lagarn
The objective of the study was to analyse the sediment load into the reservoir Norðursjór, which would form in the case of a dam construction in Vestari kvísl, an upstream part of the river Skaftá, in southern Iceland. The main part of the problem studied was to quantify the sediment transported into the reservoir Norðursjór and to model the bed elevation change of the reservoir as a result of thi
The aim and purpose of this thesis is to examine the relationship between archives and cultural tourism and how people within the Swedish archives sector relate to this. Specifically, the aim is trying to find out if and how the selected archives are using (cultural)tourism and for example marketing to attract new visitors to their institutions. But also to see if it is so that the archives and th
Uppsatsen undersöker normbrott och strategiska redogörelser kring dessa vid tvångsarbetsanstalten i Karlskrona under tidigt 1900-tal. Utifrån förhörsprotokoll kartlägger jag vilka normbrott fångarna begick och hur de agerade vid förhören. Vid analysen av de intagnas redogörelser använder jag mig av den kriminologiska neutraliseringsteorin. Majoriteten av alla normbrott hade sin grund i tystnadsbro
When grief finds new ways - a qualitative study about grief blogs The purpose of this study was to examine why people who suffer from grief chooses to share their experiences through blogs on the Internet. Furthermore and by studying the blogs we intended to gain understanding of the advantages and disadvantages that blogging can bring to the bloggers. The study is based on a qualitative analysis
China’s surging OFDI has been a prominent phenomenon since the start of 20th century. As China’s economic growth is widely received as following a unique path, a question arises immediately---does Chinese outward investment also follows a distinctive pattern which can only be explained by special theori¬es? This paper analyzes the determinants of Chinese OFDI by adopting Random Effects FGLS estima
There is a remarkable gap between the socio-economic living conditions of the urban aboriginal people compared to other urban residents in Canada. The purpose of this essay is to explain why this gap is intact by explaining how urban space is intimately connected with the search for a national identity. The Canadian national identity was originally based on the displacement of the aboriginal peopl
The purpose of this essay was to research and study the accountability of NGOs. The main question dealt with is with what measures and mechanisms NGOs handles critic on legitimacy and accountability deficit. It defines accountability and non-governmental organisations to facilitate an understanding of the concepts and notions of the study and goes on to discuss the criticism faced by NGOs, mainly
The most common cause of death in the world is not cancer or heart attack. The most common cause of death, is a deaths related to poverty. Yet, poverty is rarely mentioned in a connection to the right to life. Is there a reasonable ground for not mentioning the poverty in connection to the right to life? What difference could be made if the deaths caused by poverty, was mentioned in a direct conne
The purpose of this thesis is to examine how the Colombian children’s situation looks like due to the internal armed conflict in Colombia. I do this by exploring how the different actors, illegal armed groups and the state, of the conflict affect the children’s rights to education, life and safety, and adequate standard of living. In the last mentioned rights indicator I focus on children’s health
Parents have the primary responsibility to create a safe environment for their children. The family is of great importance, both as a basic social unit, but also for the individual child's development. In cases where the parents for various reasons are unable to care for their children and the family environment may be even harmful to the child, it is society's role to take over parental r
