Är den automatiserade socialtjänsten bättre? En kvantitativ studie om brukarnöjdhet inom handläggningen av ekonomiskt bistånd i Sveriges kommuner
This study aims to map the extent of automation in the processing of social assistance in Swedish municipalities and examine whether client satisfaction differs between municipalities with and without automation. A quantitative method was used, drawing on secondary data from the National Board of Health and Welfare and Kolada, where client survey results from the Swedish Association of Local Autho