Denna uppsats har som syfte att diskutera och analysera vilka konsekvenser självbetjäningsteknologi medför gällande frontpersonalens arbete med service recovery. Detta görs genom en fallstudie på Copenhagen Airport där våra två frågeställningar styr uppsatsens utformning. Den första frågeställningen är beskrivande och behandlar hur frontpersonalen arbetar med självincheckning och service recovery

E-book reading is not as widespread in Sweden as in other technically comparable countries such as the USA, England and Germany. This has to do partly with a limited commercial market, as well as with the nature of distribution of e-books through libraries which are at the forefront of making e-books accessible in Sweden. Although e-books and the Swedish e-book market have gained attention among r

Exoplanet surveys have identified a category of giant planets that orbit very close to their host stars - the so-called hot Jupiters. The origin of such hot Jupiters is a long standing puzzle and has been closely investigated since the first discovery of such planets in 1995. The two competing formation paths suggests that they either migrated inwards during their formation process, through gravit

Based on a research project on the refugee reception in Malmö, Sweden in the fall of 2015, this thesis explores how volunteers engaged in refugee related aid work acquire two conflicting identity positions. Through compassionate acts they orient between two poles: the refugees and the Swedish society. Analysis of interviews with volunteers engaged in the refugee reception, as well as observations

Syfte: Uppsatsens syfte är att bedöma vd:ars moraliska beteendet utifrån om det finns en korrelation mellan vd-byte och "Big Bath" på Nasdaq OMX Stockholm Large Cap. Metod: Studien forskningsmetod är deduktiv. Frågeställningen undersöks utifrån en kvantitativ studie. Teori: Resultatmanipulering, Big Bath och Agentteorin. Statistisk metod: Mann-Whitney U, Chi-Square. Emperi: Den finanPurpose: The purpose of this study is to examine CEO:s moral behaviour by investigate how far there is a significant correlation between CEO change and “Big Bath”. Method: The study has a deductive approach with answer the defined question by a quantitative study. Theory: Earnings Management, Big Bath theory and Agent theory. Statistical method: Mann-Whitney U, Chi-Square. Empirical study: Com

In the process of internationalization, Small and Medium enterprises (SME’s) will be confronted with various challenges when entering in developing markets, such as culture differences, localization issues and financial problems. The research is aimed at creating a market entry framework to capture the target population in emerging countries, particularly in the group of middle class, in order to

This thesis aimed to develop and create a tool for 3D-artists at Sony Mobile Communications to improve and simplify the work when rendering new materials for their new products. The tool consists of a new product that would capture images for a panorama, where the images would contain a lot of light information, resulting in high dynamic range (HDR) files. This would be done by using the camera of

Both post-colonialism and historical novels are highly topical research themes in today’s literary field, but storytelling as a genre has lost its status. This essay aims to look at the importance of storytelling in the 2014 published novel The Moor’s Account, and how storytelling can be connected to post-colonial rewritings of history. This is achieved through looking at the emphasis on storytell

Batterier finns överallt, t.ex. i mobiltelefoner, bärbara datorer och surfplattor. I och med klimatförändringarna i världen så ökar intresset för miljösmarta bilar som t.ex. elbilar vilket medför att nya användningsområden för batterier skapas. Litiumjonbatterier är en typ av lätta, återuppladdningsbara och energirika batterier som skulle kunna användas för att möta de krav på nya batterier som upLithium-ion batteries are a common type of light-weight, rechargeable batteries. There are safety concerns because these batteries typically use an organic solvent electrolyte which presents fire hazards. By using dry polymer electrolytes, the fire hazards can be eliminated. The single-ion conductor is a type of polymer electrolyte in which the ion-containing group has been covalently bonded with

This research examines the feasibility of initiating process orienting from one interdependent department in a firm. This was accomplished through interviews with the individual roles of the department studied as well as relevant project leaders and department managers on the board of directors. The findings suggest that the approach is viable based on the number of interdependencies mapped in the

This essay seeks to see patterns in parts of the Scottish independence manifest, which was released in connection with the Scottish Independence Referendum, 2014. Three chapters are chosen for their relevance to the purpose. Ideal Types – an analytical tool in Ideology Analysis – are then constructed, based on the theoretical discussion of each ideology earlier presented, for nationalism, regional

Author: André Kimby Title: Insomnia in the social services Supervisor: Dolf Tops Assessor: Anett Schenk Insomnia is a major problem in today’s western society that has a variety of negative consequences for the people suffering from it. At the same time the social services in Sweden suffer from considerable organizational difficulties that have negative impacts for the users of the social service

Abstract: New ventures’ survival chances are becoming increasingly lower threatening economic growth and the innovation capability of each country. Research on business survival has focussed on many internal and structural drivers, however, there is a large gap regarding external influences, especially the influence of labour market institutions. This thesis fills the gap by extract-ing and analys

This paper investigates the association between economic pull factors and different groups of immigrant inflows in several OECD countries. The aim is to find out to what extent the economic pull-factors in destination countries can have an impact on immigrant inflows. In order to achieve that, the paper starts by considering different theories of migration both at the macro and micro level. Data o

This is a study within the field of philosophy of education that seeks to develop an alternative understanding of inclusion within education in light of current changes in society. It discusses a shift within educational research from the field of diversity education towards the field of democratic education, and argues that an idea of separation between subjects implies a tension in the theory ca

This paper assesses the extent to which cross country empirical data can be used to explain the impact of institutions on economic growth in Africa. It does so by first establishing a theoretical framework on economic growth, focusing particularly on New Institutional Economics, also assessing several other theories that seek to explain economic growth. Having done so this paper analyzes whether i

Det här examensarbetet beskriver ett projekt som har genomförts med Phasor Solutions Ltd om att simulera olika fel som kan uppstå i en sfärisk närfälts skanner (SNFS). En SNFS är ett komplicerat mätsystem som gör det möjligt att göra exakta mätningar för en halvsfär runt antennen som testas. Då frekvenserna som används i skannern är höga, geometrin är komplicerad och att transformation mellan närfThis thesis covers the work that has been carried out with Phasor Solutions Ltd on simulating possible errors in their spherical near field scanner (SNFS). A SNFS is a scanner that enables exact measurement to be taken in a complete hemisphere around an antenna under testing (AUT). Due to the high frequency, complex geometries and the fact that the transformation between near-field and far-field d