Usability testing and redesign of library Web pages at Lund University, Faculty of Engineering: a case study applying a two-phase, systematic quality approach
Introduction: The Lund University Faculty of Engineering's LibQual+® survey 2007 showed that students and faculty had difficulties finding the information they needed at the libraries' Websites. To be able to improve the Websites, we needed to find out how the users navigated the Websites, as well as what content they needed. Method: Twenty-four students and faculty members were filmed and audio-t