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Previous collaboration research shows that problems and conflicts sometimes arise as a part of collaboration. Researchers have highlighted the importance of narratives, but have not focused on narratives about successful cooperation. This article tries to fill this gap by analyzing stories of successful cooperation, even if it unfolds during shorter interaction sequences. The aim is to analyze how

This doctoral thesis deals with consumers’ attitudes towards serving them-selves with machines rather than being served by personnel. Its aim is to contribute to the theory of perceived service quality by providing a better understanding of customers’ attitudes and preferences when using technology-based self-service. In addition to aspects of service dealt with by traditional service-quality rese

Reducing poverty and social exclusion is one of the main challenges for ensuring social cohesion in Europe. The research project COPE – Combating Poverty in Europe: Re-organising Active Inclusion through Participatory and Integrated Modes of Multilevel Governance’ – analyses trends in poverty and social exclusion in Europe, and examines the dynamics of minimum income protection policies that poten

This essay has three main aims. The first one is to give an overview of some hundred years of European intellectual history, bringing out new aspects of the classical thinkers. The analysis of the four philosophers Thomas Hobbes, John Locke, David Hume and Charles de Montesquieu aims at illustrating a general historical process, viz. the emergence of the modern view of man in Europe. After Hobbes,

Knowledge work is often portrayed as hidden or ambiguous: an ambiguous product is sold, ambiguous results are delivered, and work processes are ambiguous. This in turn affects the type of management expected in knowledge-intensive organisations, where emphasis is on managing people rather than work. In this study, the organisation of knowledge work is discussed and problematized through analysis o

Fighting infectious disease in the past, much like today, focused on isolating the disease and thereby stopping its spread. New insights into the modes of transmission and the causal agents in the mid-nineteenth century, together with fear of new epidemic outbreaks, motivated public investments aimed at reducing mortality from infectious disease. Combining longitudinal individual-level data on 17,

The research field of the thesis is clinical adult psychiatry and it focuses on the treatment of patients with autism spectrum disorders. Before the publication of DSM-IV (Diagnostic and Statistical Manual of Mental Disorders) in 1994 intellectually high-functioning patients with autism have not been included in diagnostic manuals and received appropriate treatment in adult psychiatry. In recent y

This thesis concentrates on the development, synthesis and evaluation of supramolecular systems, assembled from its components by means of hydrogen bonding, using the self-complementary 2-pyridone motif. The thesis is divided in two parts. 1) Supramolecular catalysis: Substrate selectivity is imposed on a derivative of Jacobsen's catalyst, an Mn(salen) complex with 2-quinolone hydrogen-bonding gr