”Hoppas jag inte glömt nått!” – En analys av informationsprocesser inom kunskapsintensiva tjänsteorganisationer
Title: “I hope I didn’t forget anything!” An analyze of information processes within knowledge intensive service organizations. Level: Master thesis in Service Management (15 credits) at Campus Helsingborg, Lund University. Keywords: Information process, communication, boundary-spanning work, healthcare, medical record, computer system and customer perspective. Authors: Ninni Cronberg, Linn Haugen