Att leda och samtidigt skapa processer och rutiner för kvalitetssäkring av utbildningar på grundläggande nivå inom en nybildad storinstitution
This paper reports a case study of leadership processes and the creation of quality assurance routines within a newly formed large department (approximately 260 employees) at a major Swedish university. The study focuses on social actions taken by two assistant heads of departments and twelve assistant directors of study and shows how the two assistant heads of department used listening dialogue a
