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Servicens betydelse för kundlojalitet - En jämförelse mellan Baby Boomers och Generation Y

Syfte: Uppsatsens syfte är att kvalitativt tydliggöra och förstå skillnader i konsumenters lojalitetsgrad och köpbeteende, kopplat till service, mellan Generation Y och Baby Boomers och på så sätt bidra till service- och generationsforskningen. Metod: En kvalitativ studie med ett hermeneutiskt fenomenologisk förhållningssätt har genomförts. Forskningsansatsen är deduktiv med induktiva inslag. PrPurpose: The aim is to qualitatively distinguish and understand differences in purchase behavior and loyalty, related to service, between Generation Y and Baby Boomers and thus contribute to the service and generational research. Methodology: A qualitative study has been executed with a hermeneutic phenomenological approach. The research approach is deductive while also containing inductive eleme

In search of queer in the Christian tradition

Queer theology is relative new in the Academy of Theology, especially in the Swedish context. It derives from both liberation and feminist theology. Furthermore queer theology can also be understood as an extension of queer theory. Gerard Loughlin has intentionally incorporated elements from queer theory in his theological work. The purpose of the thesis is to analyze the texts of St. Augustine an

Från åtta timmars arbetsdag till sex timmars arbetsdag med bibehållen lön En explorativ undersökning av psykiskt välbefinnande, stress, arbetsengagemang och tidsanvändning hos vårdpersonal

Syftet med studien är att undersöka förändringar gällande variablerna: psykiskt välbefinnande, stress, arbetsengagemang och tidsanvändning vid en arbetstidsförkortning från åtta till sex timmars arbetsdag med bibehållen lön. Vidare ämnar studien undersöka de anställdas generella upplevelse av införandet av sex timmars arbetsdag med bibehållen lön. Av 14 tillfrågade på en vårdklinik i en medelstor This study examined the relationship between reduced working hours, from eight to six hour days with preserved pay, and employee psychological well-being, stress, work commitment and usage of their spare time. General employee experience of this change was also examined. Participants were 13 employees at a health clinic located in a medium sized town in Sweden across five occasions within a three

Content and Language Ideology in Textbooks: How English Language Textbooks Reflect the Syllabi for English Teaching in Sweden

The aim of this essay is to investigate English language textbooks and the way they adhere to the curriculum and syllabi for English language teaching in Sweden. It will also look at what language ideological elements that these textbooks represent. The background section reviews language ideology in general, while also attempting to present the language ideological attitudes that are currently do

Kommunal miljökommunikation - En nyckel till framgång

Att uppnå en god miljökommunikation inom kommuner Världen står inför såväl framtida som pågående klimatförändringar och vi människor måste arbeta med att minska hur illa det kan bli och anpassa oss för att bättre klara av vad det innebär. Men det kräver att vi, hela mänskligheten, samarbetar och inga samarbete fungerar utan kommunikation. Vi måste prata med varandra om miljön och om vad vi kan Environmental communication is essential for success in the efforts to prevent or adapt to climate change. This is important at all levels but municipalities often seem to fail at this task. Therefore the aim of this study is to find out what good environmental communication means, what factors affects the quality and whether it is the municipalities or the residents that are lacking in commitment

Asfaltbeläggning på busshållplatser - Förändring av beläggningsskador

Ökandet av den svenska kollektivtrafiken medför att fler busshållplatser behöver byggas och allt flera befintliga busshållplatser måste underhållas. Svårigheter och diskussioner som dyker upp är planeringen av drift- och underhåll på busshållplatsernas vägbeläggningar samt val av egenskaper till dessa. Orsaken till svårigheterna är att beläggningar ofta får skador och defekter såsom spårbildning, The increase of the Swedish public transport causes more bus stops to be built and more existing bus stops to be maintained. The difficulties and discussions that crops up associated with the increasing public transport is the planning of operation and maintenance of bus stop pavements surface and the choice of properties to them. The reason for the difficulties is that damages and defects, such a

Free and green. The effect of decoupling CAP on emissions.

The Common Agricultural Policy is one of the most important policies within the European Union. However, the support from CAP have had some unexpected consequences for the environment. Major changes were made in 2003 regarding the way payments were given to farmers, in order to reduce the environmental impact of agricultural production. The support was made decoupled, which basically meant a great

Vilken typ av leasing, är investor pleasing?

Uppsatsens titel: Vilken typ av leasing är investor pleasing? Seminariedatum: 14 januari 2015 Kurs: FEKH69, Kandidatuppsats, 15 högskolepoäng Författare: Emma Björklund, Matilda Lodin och Robin Wallberg Dahlqvist Handledare: Peter W Jönsson Nyckelord: Leasing, investerare, kvalitativa egenskaper, IAS 17, kapitalisering Syfte: Att undersöka till vilken grad den nya leasingstandarden uppfyllerTitle: What kind of leasing is investor pleasing? Seminar date: January 14th, 2015 Course: Bachelor thesis in Business Administration Authors: Emma Björklund, Matilda Lodin and Robin Wallberg Dahlqvist Advisor: Peter W Jönsson Key words: Leasing, investor, qualitative characteristic, IAS 17, capitalization Purpose: To examine to what extent the new lease standard meets the five qualitative c

Från mig till oss - Implikationer av en övergång från principal-agentteori till stewardshipteori

Uppsatsens studieobjekt är den organisationsförändring som genomförts inom SEB Pension & Försäkring. Syftet blir därigenom att ämna undersöka vilka implikationer övergången från provisionslön till fast lön medfört, med särskilt fokus på motivation och incitament. Studiens teoretiska utgångspunkt utgörs av principal-agentteorin och stewardshipteorin, som är två teorier som gör anspråk på att fThe object of study is the organizational changes implemented at SEB Pension & Insurance. Before the change the sales representatives were rewarded with a commissions-based salary and worked independently without close contact with neither the manager nor their co-workers. After the transformation, the sources of motivation had changed and the importance of collaboration and customer satisfac

No title

Purpose: To to contribute to the further understanding of the relations between culture and the level of market orientation in the Norwegian banking sector. Methodology: Explorative, qualitative, in-depth interviews. Theoretical perspectives: The theoretical base is located within market and cultural research in combination with organisation and management research. Empirical foundation: Skandiaba

How to meet security standards as a cloud provider - A journey set out to clear the sky of cloud security and certifications

An upcoming trend in the current IT-landscape is to outsource services to so called Cloud Service Providers (CSPs). However, many companies are still sceptical to this new kind of services, since they bring about a certain loss of control. For this reason, it is important for CSPs to show that their services are secure. There are several options in proving this and it is up to every CSP to choose

Who Supports Anti-Immigrant Parties and Why? A Two-Step approach using the European Social Survey, 2002 - 2012

This thesis analyses the popularity of anti-immigrant parties and anti-immigrant opinions in Europe, which have grown rapidly in the 21st century. Diverging from the earlier research on the topic, the preference of anti-immigrant parties is the key variable of interest and it is analyzed using economic, socio-demographic, as well as sociotropic factors. The first six waves of the European Social S

Implementation of Community Based Disaster Risk Management in the Mekong Delta, Vietnam

This master thesis examines the implementation of Community Based Disaster Risk Management (CBDRM) in the Mekong Delta in Vietnam. The report is based on a literature study in the field of CBDRM together with an interview study conducted with organisations operating in the region. The thesis shows that CBDRM has been an effective approach in the Mekong Delta and that used modes and modalities have

Strategiskt beslutsfattande

Examensarbetets titel: Strategiskt beslutsfattande: En studie om ledningsbeslut inför en expansion till den Kinesiska marknaden inom fordonsindustrin Seminariedatum: 2016-01-14 Ämne/kurs: FEKH19, Examensarbete på kandidatnivå i Strategic Management, 15 högskolepoäng Författare: Caroline Carlsson, Justus Jahja, Adam Knutar Handledare: Christine Blomqvist Fem nyckelord: Strategiskt beslutsfattande, Title: Strategic Planning: A study focusing on managament decisions regarding an expansion to the Chinese market in the automotive industry Seminar date: 2016-01-14 Course: FEKH19, Bachelor thesis in Strategic Management, 15 University Credits Points (UPC) or ECTS‐cr Authors: Caroline Carlsson, Justus Jahja, Adam Knutar Advisor/s: Christine Blomqvist Key words: Strategic Planning, China, Automotiv

Basic Income: A Comparative Study of Brazil and India

Do we know enough about Basic Income (BI) to support or discharge it? In this paper, two studies on the subject are reviewed in order to answer this question. One is the pilot study of Unconditional Basic Income in rural India (conducted by SEWA and UNICEF in 2011-2013) and the other is the Bolsa Escola/ Bolsa Familia program that was launched in Brazil in 1995 and is still ongoing. The aim is to

Vad Skapar Återköp

Studiens grundläggande utformning är att betrakta återköp som ett event bestående av en prior period (t-1) och en posteriori period (t). Med hjälp av en blandad metodik av ekonometri och enkel statistisk analyseras förändringar i risken och avkastningen under dessa perioder. Avslutningsvis avslutas arbetet med att dra en slutsats hur och om återköp förändrar risken och avkastningen under återköpsp

Aktierekommendationer som placeringsstrategi

I den här studien analyseras 2052 köp- och säljrekommendationer av aktier från de fyra svenska storbankerna Handelsbanken, Nordea, SEB och Swedbank. Studien avser rekommendationer som gavs mellan 1 januari 2010 och 10 oktober 2014 på bolag som 10 oktober 2015 var noterade på Stockholmsbörsens Large cap-lista. Studien delas in i två delar; Studie 1 – Analys av rekommendationerna och Studie 2 – AnalIn this study 2052 stock recommendations from the four largest Swedish banks Handelsbanken, Nordea, SEB and Swedbank are analysed. The study includes stock recommendations between January 1, 2010 and October 10, 2014 of companies that were listed on the Nasdaq Stockholm Large cap list on October 10, 2015. The study is divided into two parts; Study 1 – Analysis of the recommendations and Study 2 –

Facial emotion perception and schizophrenia - Schizophrenia as a possible contributor to an incorrect identification of negative facial expressions

Schizophrenia is a disease highly characterized by a disturbed perception of reality, where delusions often generate misinterpretations of the individuals perceptions. Emotion processing has been widely documented within schizophrenia, which above all has demonstrated a reduction regarding the Theory of mind. Also well documented is that individuals with schizophrenia depict a reduced perceptual a

Uncertainty in online markets

This thesis examines how asymmetric information causes issues in online markets and how it leads to mispricing between buyers and sellers. Asymmetric information and its negative effect on traditional markets have been examined by earlier studies but we strive to test the the theory on an online market. This is tested by looking at how review systems affects the market and whether this information