Den osynliga användaren : hur kan bibliotek förbättra servicen för användare med osynliga funktionsnedsättningar?
The aim of this masters’ thesis is to examine how libraries can better services for patrons with invisible disabilities. My hypothesis is that although libraries are legally obliged to pay special attention to persons with disabilities, in reality the special needs of persons with invisible disabilities are often ignored. Invisible disabilities are disabilities that are not immediately apparent. T
