Wilful Managerial Ignorance, Symbolic Work and Decoupling : A Socio-Phenomenological Study of ‘Managing Creativity’
Ignorance has only received scant attention in organization and management studies. This paper focuses on ignorance in an organizational context by presenting and analysing the lived experience of three managers who attempted to manage creativity. The analysis of the empirical material with the help of a detailed agency framework illustrates how the managers’ clearly articulated visions contradict