Thesis Purpose: The purpose of this thesis is to explore the role of social media as a tool for eCRM. Methodology: This thesis has an explorative research approach as it aims to explore social media as a tool for eCRM. It has further an iterative approach and is based upon qualitative data combined with observational data. Theoretical Perspective: This study builds on the existing literature and t

MAX-lab is a national synchrotron radiation facility in Lund. Nowadays, the MAX project consist of three facilities (three storage rings). A new storage ring is needed to improve material science, such as nanotechnology. MAX IV, also in Lund, will be 100 times more efficient than already existing synchrotron radiation facilities. The storage ring is controlled by a large number of magnets that are

Material- and Energy efficiency is necessary for the creation of a sustainable society. Based on an assumed need for sustainable design to be more cost efficient in highly cost conscious markets, such as in China, this thesis rapport presents a working model for implementation of sustainable alternatives to traditional measures. Focus is laid on potentiating not only from an environmental perspect

En person som otillbörligt utnyttjar att någon befinner sig i ett hjälplöst tillstånd, på grund av medvetslöshet, sömn, berusning, drogpåverkan, sjukdom, kroppsskada eller psykisk störning, kan dömas för våldtäkt. Bestämmelsen om hjälplöst tillstånd återfinns i 6:1 2st BrB. Arbetet behandlar frågan hur domstolar dömer när det kommer till våldtäkt och specifikt när det gäller hjälplöst tillstånd oA person who improperly exploits that someone is in a helpless state, due to unconsciousness, sleep, intoxication, drug influence, illness, physical injury or mental disturbance can be convicted of rape, according to Swedish law. The essay discusses the question of how courts judge when it comes to rape and especially when it comes to helpless state and if there is any connection between the help

This essay is about salesmen in telephonestores. My purpose has been to investigate how they use communication strategies in order to build up the customers trust for the salesmen. The questions I have asked myself is not just to see how their strategies look but also to see how the theory of rhetorics could contribute to this and also what the theory of rhetoric could gain from analyzing salesmen

Sociala hänsynstaganden, som exempelvis spelberoende, minderårigas spelande samt förebyggandet av brottslighet och bedrägeri, har traditionellt motiverat Medlemsstaternas nästintill ovillkorliga rätt att reglera spel på nationell nivå. När spel på Internet introducerades valde EU-domstolen att applicera samma argument och fortsätta bekräfta denna rätt. Internetspel har dock förändrat den traditionConcerns of public interest, such as the prevention of problem gambling, underage gambling and evading the risks of crime and fraud, have in the jurisprudence of the CJEU traditionally been used to justify a wide discretionary right for the Member States to regulate gambling. When online gambling was introduced, the CJEU decided to apply the same arguments and continue to affirm the strong rights

This quantitative study was designed to measure how solidarity changes within social work students in Lund and Helsingborg. A survey was sent out through the university student-mail to all 1050 students who studies social work in Lund or Helsingborg. 364 replies were received. The survey was built with Likert-Scales and measured solidarity through 12 items, which the students graded from one to se

Credit rating agencies have in recent literature been found to base their sovereign ratings on the same range of macroeconomic fundamentals. The purpose of this study is to find out whether these credit rating determinants are valid predictors when explaining actual defaults and not only affect the perceived creditworthiness of sovereigns. By studying a sample of 106 sovereign issuers in a logisti

Syftet med uppsatsen är att undersöka hur grundarna i två svenska småföretag utövar kontroll över en extern VD då grundaren fortfarande är ägare och aktiv i företaget. Vi vill med undersökningen bidra till en ökad kunskap om hur grundare som fortfarande är ägare och aktiva i företaget utövar kontroll över sitt företag när en extern VD rekryteras. Metod: Ett abduktivt angreppssätt med kvalitativ me

Samhället har genomgått stora förändringar sedan regleringen kring rättsligt föräldraskap instiftades för första gången. Såväl ny medicinsk teknik som nya accepterade familjekonstellationer har bidragit till att den gamla regleringen har krävt en omarbetning. Vem som ska uppnå status som rättslig förälder och varför har därav ändrats. Från början var utgångspunkten för fastställandet av rättsligtThe society has gone through major changes ever since the first legal provisions concerning legal parenthood were adopted. As a result of new forms of socially accepted family constellations and new techniques within medicine, this has helped push for a reform of the old regulation. Something which has come to change over time is criteria concerning who is eligible to be given the status of legal

Today’s information society puts an increased demand on companies to have implemented a structured IP management system to protect and control their knowledge. This report describes the development of a quality tool that serves the purpose of identifying improvement areas in IP Management Systems at middle sized product development companies. The quality tool should represent a systematic approac

Reportage/artikelserie om fotbollsklubbars påverkan på lokala identiteter, vad organisationsformen (privatägda eller medlemsstyrda)spelar för roll och om vad som driver ett supporterskap.

Denna uppsats utreder vilken roll skiljeförfaranden spelar och kan spela i det privata genomförandet av EU:s konkurrensregler. Det beskrivs och diskuteras hur konkurrensreglernas offentligrättsliga drag påverkar skiljeförfarandet, hur korrekt och enhetlig tillämpning av konkurrensreglerna i skiljeförfaranden kan säkerställas och hur konkurrensmyndigheter kan använda skiljeförfaranden som ett verktThis thesis investigates which role arbitration has and could have in the private enforcement of EU competition law. It is described and discussed how the public law features of competition law affect the arbitration process, how a correct and uniform application of the competition rules can be ensured in arbitration proceedings, and how competition authorities can use arbitration as a tool in the

This thesis investigates the development of labor market policies directed at immigrants in Sweden, during the period of 1968-2010. The theoretical framework is built around three distinct ideas concerning the concept of citizenship – one libertarian, one empowering and a last one called caring, in the sense that it emphasizes the responsibility of society. My material consists of government publi

This thesis aims to explain the variation that is found among the Latin orthographies of Europe. The main question is if it can be explained as genealogical, areal or social. The hypothesis presented in this thesis is that genealogical factors are the most important. Orthographies are relevant to study in their own right since they are autonomous from spoken languages. Since orthographies basicall

I denna uppsats undersöks granitiskt material från trakten av Örnsköldsvik. Det rör sig om så kallade sensvekofenniska graniter i den Bottniska bassängen. Syftet är att se om det finns något samband mellan materialets beskaffenhet och hur djupt ned i jordskorpan det trängt in. Materialet har undersökts i optiskt mikroskop. Resultaten antyder att det kan finnas skillnader som svarar mot djupet men Here I present results from an investigation of granitic material from the area of Örnsköldsvik in east central Sweden, late Svecofennian granites in the Bothnian basin. The aim of the study was to see if there is any difference between the features of the material from different depths of intrusion. The results from light microscopy indicate that such might be the case, but the material is far to

Syftet med vår uppsats är att studera förekomsten och effekterna av fenomenet interlocking directorates (överlappande styrelseuppdrag) i en styrelse inom en kooperativ organisation. Uppsatsens syfte är även att med hjälp av det empiriska underlaget förbättra och anpassa en teoretisk referensram till en kooperativ organisation. I metodkapitlet diskuteras varför vi har valt en abduktiv och kvalitati