Making the choice to split sectors or not in a complex Air Traffic Control environment
Air Traffic Controllers (ATCOs) are essential sharp-end workers in the increasingly complex Air Traffic Management (ATM) system that the European ATM network has become. This research is based on an event that occurs many times daily in the Copenhagen Area Control Center (ACC). ATCOs choose whether or not to split sectors. To cope with workload, which is constituted by variation in traffic volume
