Exploring “Planned Serendipity” and On-site Information Behavior on Smartphones
The paper explores tourists’ smartphone-related information behavior on site in light of the concept of “planned serendipity”. The ability to gatherinformation at anytime and anywhere can deeply influence tourists’ behavior,their information needs and the outcomes of their travel plans. In this study, theconcept of planned serendipity is used to suggest that the outcome of travelinformation behavi
