Varför gör de inte vad de ska? Hur det kommer sig att ett infört arbetssätt på Försäkringskassan inte tillämpas så som avsetts
The aim of the present paper was to see why a recommended course of action is not always followed in the way it is supposed to. The paper deals with a new method (SFA-metoden) used by The Social Insurance Agency in working with sick-listed people. Aspects that are elaborated on are local effects of the method at its introduction, case managers work conditions, and control of the implementation of