Distrust and Suspicion on peer-to-peer platforms : How platform's affordances foster vulnerabilities of its users
This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspi