Resolving or intensifying crisis? Examining public perceptions of crisis public diplomacy in foreign and domestic contexts
This paper focuses on public diplomacy efforts during crises that involve multiple, transboundary, and often hostile publics. Traditionally, public diplomacy is employed to resolve crises (Zaharna, 2004) and bring about understanding from foreign publics (Pamment, 2012). Recently, some studies point to a new style of public diplomacy that intentionally causes and intensifies crises for the purpose