Exploring unattended delivery services in e-grocery retail : A consumer-centric perspective on last-mile logistics
The retail landscape is transforming at an unprecedented speed and scale, thereby driving an unparalleled growth in last-mile delivery. The already rapidly growing online sales have been further fueled by the coronavirus pandemic. However, the share of online sales varies greatly among different retail sectors. In grocery retail, the share of online sales is still relatively low even though it is