Integrating Virtual Operations Support Teams (VOSTs) into domestic crisis and disaster management structures – An exploratory study of challenges and requirements for improvement
Social media (SM) use in crisis and disaster management (CDM) is resource-intensive and can overwhelm emergency management authorities (EMAs). Digital voluntarism offers SM capacities for EMAs. A significant approach to reap benefits from digital voluntarism for domestic CDM is introducing Virtual Operations Support Teams (VOSTs). While VOSTs have been proven valuable in increasing capacities, the
